Contact Us

We’re here to help

Whether you have a question about a request, need assistance with an order, or would like to discuss a bespoke gifting idea, we’d love to hear from you.

At Ivory & Elm, every request is handled personally — never automated — so you can expect a thoughtful and considered response.

General enquiries

For any questions about our service, timelines, or how it works, please get in touch below.

Existing requests

If you’ve already submitted a request and need an update, simply reply to your confirmation email or contact us here with your details.

Bespoke & high-priority requests

If you require something more urgent or highly specific, please mention your delivery date and requirements clearly — we prioritise based on deadlines.

Response time

We aim to respond to all enquiries within 24 hours.